Customer Care

Return Policy

We want you to love every piece from Halo Abaya. If something isn't right, we're here to make it easy.

Last updated: April 2025

Return Window

14 Days

Refund Timeline

5–7 Business Days

Contact

returns@haloabaya.com

Eligibility for Returns

Items must be returned within 14 days of the delivery date.
Products must be unworn, unwashed, and in their original condition with all tags attached.
Items must be returned in their original packaging.
Sale items, gift cards, and customised/personalised pieces are final sale and cannot be returned.

Email us at returns@haloabaya.com with your order number and reason for return.
Our team will respond within 1–2 business days with a Return Authorisation (RA) number.
Pack the item securely and write the RA number clearly on the outside of the package.
Ship the item to the address provided in our return confirmation email.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 5–7 business days to your original payment method.
Original shipping charges are non-refundable.
You are responsible for return shipping costs unless the item is defective or we made an error.

We offer exchanges for a different size or colour of the same item, subject to availability.
To request an exchange, follow the same process as a return and specify the item you would like instead.
If the requested exchange item is unavailable, a refund will be issued.

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
Include photos of the item and packaging in your email to returns@haloabaya.com.
We will arrange a free return and send a replacement or issue a full refund at no cost to you.

International customers are responsible for all return shipping costs and any applicable customs duties.
We recommend using a tracked shipping service — Halo Abaya is not responsible for lost return parcels.
Refunds for international orders may take up to 10 business days depending on your bank.

Still have questions?

Reach out to our customer care team and we'll get back to you within one business day.